Phone: 020 7183 0255
or 01884 664025



One of the most corrosive effects on any company's success and longevity is an inability to retain good quality people. Many businesses genuinely struggle to keep hold of talented individuals once they have been recruited and embedded them within the organisation.

As a recruitment organisation, we are in a somewhat unique position at the “cutting edge” of dealing with people leaving organisations on a day-to-day basis. A common misconception is that, as a headhunting/search company, we somehow have mystical powers to “spirit” people away from blissfully happy jobs. The reality is completely different. On average, over 60% of individuals we pro-actively approach will rebuff our advances, as they are happy with their present situation. Unless there is an underlying issue there, we are unable to persuade that person to talk about moving.

The #1 biggest issue that causes staff to become unsettled and leave is communication. The most common reasons for good staff wanting to leave companies are issues such as “I feel undervalued”, “no career progression”, “worried about the companys’ future” & “someone’s been promoted above me”.

The nub of every single one of these issues is communication, or the lack of it in most cases!

It is human nature to want to know what is going on, good or bad. In most situations, not knowing anything is worse than knowing something bad is happening, as the mind is free to wildly speculate if there is no information.

So – the advice is very much to communicate to your people as much as possible, both on a macro (company) and micro (personal) level. The best employers are consistently very good at communicating to their people, helping them formulate individual career and goal plans and working with them to achieve their personal career objectives. It’s great for individual performance, makes people happy and optimises the overall performance of the business.

It doesn’t work 100% of the time, but it significantly increases staff retention levels.
On a macro level, the vast majority of people want visibility as to the company's overall strategy and goals. Anyone working as part of a team will perform better and will give that extra 10% if they are clear in their understanding of the teams overall goal.

This stuff is simple, but is surprisingly rarely implemented effectively. We regularly hear stories of individuals being overlooked for promotion, so then want to move on. What’s much rarer, but is relatively easy to facilitate, is the situation where the individual accepts the decision because it is efficiently communicated with the true reasons and justifications being discussed. They may not like it, but if it’s justified and communicated then they will at least understand the decision and resentment is minimised.

To discuss this or other recruitment related issues please call Rupert on 020 7183 0255